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Home > FAQ
 
FAQ
$5 or Free Shipping to the USA
Most items will be charged $5 shipping to the USA via USPS. Prefolds, diaper cakes and other heavy items may be charged additional shipping. Heavy items may also be shipped via FedEx or UPS in order to keep shipping costs down. We are now offering 9/19/11 FREE shipping on orders over $75. If you choose the free shipping your items will ship the cheapest way and may take longer to get to you.  You can always choose the $5 shipping and your items will be shipped priority or UPS/FedEx. Rental packages are not included in this free shipping offer.

How will my order be shipped?

All orders will be shipped via USPS using Priority Mail or First Class Mail within 24-48 hours of the order being placed. If there is a delay we will email you with specifics. If you qualified for FREE shipping your order will be shipped the cheapest way possible and may take additional time to arrive to you.

Can I pickup my order?

Yes, we are located in Chaska and you are welcome to schedule a time with us to pickup your order. We could also meet you somewhere in the Twin Cities - IKEA, Mall of America, Minnesota Zoo, Como Zoo, Blooma Yoga Studio, Ridgedale Mall, etc.. As gasoline prices have increased we are unable to be as flexible about meeting up as we have been in the past. If we are able to schedule a meetup/pickup your $5.00 shipping will be refunded.

Can I return my item(s)?

We now offer a 14 day guarantee on premium cloth diaper purchases(sorry no prefolds). Return your cloth diapers if you are not satisfied with them within 14 days of receipt and receive store credit for your purchase price. This guarantee includes washed diapers, sorry not good for Used or Value diapers. We also ask that you contact us first before returning them and that you pay return shipping. 

All other items must be new in their packaging to be returned within 30 days of purchase for a refund and are subject to a 15% restocking fee.
 
Return authorizations may be requested by viewing  the order in your 'My Account' and requesting a RMA.


Items that are shipped back to us and have postage or fees due will have the amount due deducted from the refund or store credit amount.

Beginning Sept 1, 2010 USED and VALUE Diapers may NOT be returned.

Please allow 2-4 business days from date of return shipping to process your return.

Do you have a military discount?

Yes, we are very thankful for military families. Please send a short email to amy@comfycozydiapers.com and tell us a little about you or your spouse's service. We will then send you a coupon code good for 10% off your order.

Will you give me store credit for my used items?

We will consider 'buying' your used in excellent condition diapers for store credit for LOCAL customers only. At this time we are extending this to local customers only so that I can view the items in person. Purchasing decisions will be based on the amount of used inventory we have, popularity of item and condition of item. Items MUST be from a non-smoking home.

How many cloth diapers will I need?

Pocket Diapers - 12-30 for each size required. It is common to only use 2 sizes through the diapering stages. There are also One-Size Diapers that work from Birth to Potty Learning. Doublers are recommended for nighttimes and when extra absorbency (& sleep) is needed!

 

Fitted Diapers - 12-30 for each size required along with 4-10 waterproof covers.

All-in-One (AIO) - 12-30 for each size required. One-Size Diapers available.

Prefolds 2-3 Dozen are required of various sizes along with 4-10 waterproof covers. This is the most cost-efficient way to cloth diaper.

Or you can use a combination of the above... The options seem endless!

How do I wash my cloth diapers?

Standard Top Loading Machine

 

  1. Set washer to highest water setting for a big load of diapers.
  2. Run a Cold Rinse Cycle.
  3. Wash Warm or Hot (as recommended by manufacturer) with about 1/4 cup of detergent.
  4. Rinse well to ensure all detergent is removed from diapers.
  5. You can dry your diapers & inserts in the dryer on Medium or High heat (as recommended by manufacturer) -or- you can air dry them outside. Sunlight acts as a 'bleaching' agent and will keep your diapers & inserts looking fresh & white -- naturally!

HE or Front Loading Machine

  1. Run a Rinse/Drain cycle with no spin.
  2. Run Warm or Hot wash cycle (as recommended by manufacturer) with 1 scoop of Charlie's Soap (recommended for its low-sudsing wash).
  3. Rinse well to ensure all detergent is removed from diapers. (We run an extra rinse!)
  4. Spin on High to reduce drying time!
  5. You can dry your diapers & inserts in the dryer on Medium or High heat (as recommended by manufacturer) -or- you can air dry them outside. Sunlight acts as a 'bleaching' agent and will keep your diapers & inserts looking fresh & white -- naturally!

How do I strip my cloth diapers?

Build up refers to residue left by detergents, fabric softeners, and other substances used to clean diapers. In rare instances, baking soda will react with certain minerals in water and also cause build up. If you notice a decrease in the functionality of your diapers, build up may be the culprit.

Stripping refers to the removal of residue on diapers. There are a few different options for you to try:

Option 1: Repeat the following process twice (standard top-loading washer):

Run your covers and diapers through a wash with only hot water (if allowed by manufacturers washing instructions).

Run a second wash using 1/2 cup baking soda and 1/2 cup vinegar in this second wash.

1/2 cup vinegar again in first rinse cycle.

Run a second rinse cycle with plain hot water.

Dry covers/diapers in dryer.

 

Option 2: To strip diapers, simply hand wash your diaper with your regular dish soap (gets the oils out), add a bit of dish soap to the fleece, either rub the fleece vigoriously together or use a medium bristle dish brush or hard bristle toothbrush to scrub the fleece. Turn inside out and repeat on this side. Rinse very good, making sure that the water runs clear. You may use this method at any time you feel that the diaper may be repelling or as a preventative measure once a week.

Option 3: If you are still having problems, special cleaning agents may be used to strip diapers. These options include a very hot wash using 2 scoops Oxiclean or you may also try a hot wash with 1 ball of RLR.

I have an older child with special needs, do you have any diapers that would fit?

Quite a few of the manufacturers that we carry will do custom orders for older children that are still in diapers for whatever the reason. Please email us at amy@comfycozydiapers.com with a description of what you are looking for and we'll work with you to get it ordered.

What other discount programs do you have?

We are proud to start offering discounts to licensed foster parents and day cares. Please email a copy of your license to amy@comfycozydiapers.com to receive your individualized discount code.

Our son is/was circumcised can we use cloth diapers while it is healing?

Yes, you can definitely use cloth. We recommend using fleece liners to protect your diapers from any medicated creams the doctor may have recommended. The fleece is nice and soft against the penis and will also help it from sticking to anything. While the penis is swollen you may need to fasten your diapers more loosely. Also changing any wet or dirty diapers immediately will help keep the wound clean and dry.

Our Dr has recommended we use a barrier cream for diaper rash, will it ruin our cloth diapers?

If you choose to use the exact instructions on creams from your doctor please use a fleece or disposable liner in your cloth diapers. Many mainstream creams will leave a residue on your diapers which will cause them to repel and result in leaks. Using the liners will protect the diapers. There are also many cloth diaper safe creams that will provide great results with rashes, please see our skin care area for the options that we carry. If you live near a Target you may also be able to find Calilfornia Baby diaper cream which is also safe for cloth diapers.

 
 
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